Starting the process by submitting your rating or review you do not only show what the weak points of dealing with the reviewed company or supplier are but you also give a chance to solve the case and reach a satisfactionary solution. It is in a reviewed company interest to respond and deal with your case efficiently as the score rating may be raised or lowered at the end of this process.
Writing a compliment or positive review can also promote companies which are taking care of their customers in an extraordinary way or simply when there is always someone to talk to, who is able to deal with your enquiry in a very professional manner.
Have you ever became a victim of a chargeback procedures? If you a merchant or an online seller share who should rather stay away from shopping with you again.
Customer complaints are a powerful tool and ususally result in a response. This can only work miracles if used by the customer service managers in order to improve the services provided.
If you are looking for information before buying or searching for a reliable supplier just browse and search for any positive feedback.
Point out difficulties you might have experienced while using online services like internet shops, nuisance emails, spamming websites, malicious software.
Reveal internet and telephone scams you have became a victim of.
Share your customer reviews with others to promote good and reliable companies and discard those who should not be on the market.
Fight with unfair parking charges or public services provided by councils, management companies, estate agents, etc.
Help up fight dishonesty and lack of customer service by posting your opinion about suppliers, service providers and companies.