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Home » Reviews: Verynice2.com

Verynice2.com
Useful? YES (27) NO (4)
2011 Views
Date Company Rate
2010-03-02 Verynice2.com
Hertfordshire, United Kingdom - www.verynice2.com
Rather not acceptable.(-2)
4 months and the order is still not complete
Posted by: Richard
Richard at 2010-03-02
Last week I received the first email from this shower, which was not just a reply to one of my complaints. It was addressed to Dear Valued Customer!!! Can you imagine the cheek - 4 months waiting for the final 3 items ordered 2nd December 2009 and all the email said was that the goods were expected in stock "this week".

The only times I have managed to get responses from this Company are when I have emailed their Director daniel@verynice2.com . I managed to get a part delivery in January, and then was promised the balance of the order several weeks ago. The last two emails to the Director have yet to elicit a reply.

Their "Customer Service" (if you can call it that) is the worst I have ever come across. I was amazed that one of the first comments that I received from the department Manager (Laura) was that if I had wanted items for Christmas presents, I should have ordered before the 2nd December - as if it was my fault that their service was so awful. I have been a Customer Support Manager for many years, and would have given a written warning to any member of my staff who wrote such a terrible comment to a customer.

I think the next step will have to be the Trading Standards Office.
Case closed by Richard at 2010-03-09
The case has been resolved.

Both of us have agreed to a solution outside e-customer-satisfaction website.
Following telephone calls from Laura and Daniel at VeryNice.com yesterday, and a clear apology from them, the remaining goods from the order placed 2nd December 2009 have arrived today, 9th March 2010. I believe the Company are basically honest, and I wish them every success in the future, but I have advised them to improve their Customer Service, and in particular advised them to proactively contact customers when orders cannot be fulfilled within say 4 weeks - and keep the customers informed.

(-5) (-2)

Useful? YES (27) NO (4)
  
 
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Other reviews for this company
Subject Rate  
the worst company ever
Verynice2.com
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I'm fuming. Never again. (-5)
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