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Home » Reviews: Verynice2.com

2243 Views
Useful? YES (43) NO (19)
No of Company responses: 12
(Negative: 12, Positive: 0)
154 0
last 6 months
Useful? YES (43) NO (19)
2243 Views
Date Company Rate
2010-03-02 Verynice2.com
Hertfordshire, United Kingdom - www.verynice2.com
Rather not acceptable.(-2)
4 months and the order is still not complete
Posted by: Richard from uk United Kingdom
Is it Genuine?
Richard @ 2010-03-02
Last week I received the first email from this shower, which was not just a reply to one of my complaints. It was addressed to Dear Valued Customer!!! Can you imagine the cheek - 4 months waiting for the final 3 items ordered 2nd December 2009 and all the email said was that the goods were expected in stock "this week".

The only times I have managed to get responses from this Company are when I have emailed their Director daniel@verynice2.com . I managed to get a part delivery in January, and then was promised the balance of the order several weeks ago. The last two emails to the Director have yet to elicit a reply.

Their "Customer Service" (if you can call it that) is the worst I have ever come across. I was amazed that one of the first comments that I received from the department Manager (Laura) was that if I had wanted items for Christmas presents, I should have ordered before the 2nd December - as if it was my fault that their service was so awful. I have been a Customer Support Manager for many years, and would have given a written warning to any member of my staff who wrote such a terrible comment to a customer.

I think the next step will have to be the Trading Standards Office.


Case closed by Richard @ 2010-03-09
The case has been resolved.

Both of us have agreed to a solution outside e-customer-satisfaction website.
Following telephone calls from Laura and Daniel at VeryNice.com yesterday, and a clear apology from them, the remaining goods from the order placed 2nd December 2009 have arrived today, 9th March 2010. I believe the Company are basically honest, and I wish them every success in the future, but I have advised them to improve their Customer Service, and in particular advised them to proactively contact customers when orders cannot be fulfilled within say 4 weeks - and keep the customers informed.

(-5) (-2)

Useful? YES (43) NO (19)
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Other reviews for this company
Subject Rate  
service provided
Verynice2.com
Posted by: blake7 @2010-12-21 from uk United Kingdom
2549 Views
Great, I'm happy to deal with you again. (4)
Verynice2 = Great products, great service, great prices!
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Posted by: JBradfield @2010-11-03 from uk United Kingdom
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Great, I'm happy to deal with you again. (4)
Follow up!
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Posted by: Suepsims @2010-10-28 from uk United Kingdom
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Great, I'm happy to deal with you again. (4)
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Posted by: Jeremy Baverstock @2010-09-24 from uk United Kingdom
2979 Views
I'm fuming. Never again. (-5)
thanks
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Posted by: jonjon56 @2010-09-17 from uk United Kingdom
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Great, I'm happy to deal with you again. (4)
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Posted by: stu67899 @2010-09-17 from uk United Kingdom
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Posted by: stu67899 @2010-09-15 from uk United Kingdom
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thank you
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Posted by: wilson74 @2010-09-15 from uk United Kingdom
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Great, I'm happy to deal with you again. (4)
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Posted by: pammy26 @2010-09-15 from uk United Kingdom
2127 Views
It's just unacceptable. (-4)
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Posted by: wilson74 @2010-09-13 from uk United Kingdom
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Great, I'm happy to deal with you again. (4)
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Posted by: huddy25 @2010-09-13 from uk United Kingdom
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Superb, I would only deal with you (5)
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Posted by: bennita @2010-09-08 from uk United Kingdom
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excellent!
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Posted by: lacrypea @2010-09-08 from uk United Kingdom
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Posted by: daviesis @2010-09-06 from uk United Kingdom
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Superb, I would only deal with you (5)
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Verynice2.com
Posted by: squrriel @2010-09-06 from uk United Kingdom
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Superb, I would only deal with you (5)
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Posted by: cocoflow @2010-09-06 from uk United Kingdom
2399 Views
Great, I'm happy to deal with you again. (4)
adding to previous review
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Posted by: sneds @2010-08-28 from uk United Kingdom
3947 Views
Superb, I would only deal with you (5)
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Posted by: sneds @2010-08-28 from uk United Kingdom
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Superb, I would only deal with you (5)
Verynice 2 order
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Posted by: cherrybloom @2010-08-27 from uk United Kingdom
2437 Views
Great, I'm happy to deal with you again. (4)
order on time
Verynice2.com
Posted by: melia-star @2010-08-27 from uk United Kingdom
2307 Views
Superb, I would only deal with you (5)
order
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Posted by: royroy @2010-08-27 from uk United Kingdom
2293 Views
Great, I'm happy to deal with you again. (4)
Wedding List 19 June 2010
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Posted by: Anna&Mark @2010-08-25 from uk United Kingdom
2254 Views
I'm fuming. Never again. (-5)
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Posted by: clickysteve @2010-08-21 from uk United Kingdom
2099 Views
It's just unacceptable. (-4)
Verynice2.com - poor service
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Posted by: toshca @2010-08-16 from uk United Kingdom
2269 Views
I'm fuming. Never again. (-5)
Refund not received
Verynice2.com
Posted by: Maggieho @2010-08-13 from uk United Kingdom
2475 Views
I'm fuming. Never again. (-5)
worried about my order
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Posted by: Helen Guy @2010-08-03 from uk United Kingdom
3741 Views
Positive. I like your approach. (3)
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Posted by: ellawill1202 @2010-07-29 from uk United Kingdom
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Not too good. (-1)
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Posted by: playford @2010-07-29 from uk United Kingdom
3432 Views
I'm fuming. Never again. (-5)
Robbing b@st%rds
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Posted by: chocolatepusscat @2010-07-29 from uk United Kingdom
3535 Views
I'm fuming. Never again. (-5)
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Posted by: blah blah @2010-07-28 from uk United Kingdom
3346 Views
I'm fuming. Never again. (-5)
Refund not received and unable to contact verynice2 on web or by phone
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Posted by: NotHappy @2010-07-27 from uk United Kingdom
3256 Views
I'm fuming. Never again. (-5)
Customer care
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Posted by: metallgear @2010-07-26 from uk United Kingdom
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Great, I'm happy to deal with you again. (4)
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Posted by: flowermill @2010-07-26 from uk United Kingdom
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Great, I'm happy to deal with you again. (4)
refund
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Posted by: walkies23gg @2010-07-26 from uk United Kingdom
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Positive. I like your approach. (3)
Apparent contempt for customer
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Posted by: Gilpatrick @2010-07-24 from uk United Kingdom
2198 Views
It's just unacceptable. (-4)
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Posted by: Joe Average @2010-07-24 from uk United Kingdom
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I'm fuming. Never again. (-5)
terrible customer service
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Posted by: adrianD @2010-07-24 from uk United Kingdom
2300 Views
I'm fuming. Never again. (-5)
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Posted by: helens @2010-07-23 from uk United Kingdom
1457 Views
I'm fuming. Never again. (-5)
prompt
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Posted by: winfer @2010-07-23 from uk United Kingdom
1842 Views
Positive. I like your approach. (3)
Order
Verynice2.com
Posted by: bambam @2010-07-23 from uk United Kingdom
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Great, I'm happy to deal with you again. (4)
Lack of communication
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Posted by: helens @2010-07-22 from uk United Kingdom
1513 Views
I'm fuming. Never again. (-5)
Great site and service
Verynice2.com
Posted by: mcrtghj @2010-07-22 from uk United Kingdom
1739 Views
Great, I'm happy to deal with you again. (4)
good products
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Posted by: vincemcman @2010-07-22 from uk United Kingdom
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Great, I'm happy to deal with you again. (4)
Aweful Company
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Posted by: 69pine @2010-07-21 from uk United Kingdom
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I'm fuming. Never again. (-5)
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Great, I'm happy to deal with you again. (4)
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