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Home » Reviews: Verynice2.com

Verynice2.com
Useful? YES (2) NO (4)
2925 Views
Date Company Rate
2010-07-29 Verynice2.com
Hertfordshire, United Kingdom - www.verynice2.com
Not too good.(-1)
the worst company ever
Posted by: ellawill1202
ellawill1202 at 2010-07-29
I ahve had a very similar experienc with this company. See my request below. I have informed Maxwell Williams already and I will go as far as opening a case against this company. My job is filing law cases and recoving debt - I specialize in these cases and will make my pointas this treatment is not necessary in this day and age.

My refund email!

After placing the order 9/5/10 for the value of nearly £600, as of this afternoon (29/7/10) I am still waiting for most of the items on the order. I contacted your company 4 weeks after placing the order and was advice that you were still waiting on some items. I requested that the items in stock be shipped. Your company moved warehouses in June 2010 which left me with no contact details as the phone lines were no longer in use and no one replied to any of my emails. I only got a response after threatening to take the matter to the Police for Fraud. I was advised by Vicky at that stage that the items will be shipped by Mid July 2010. I have returned from Holiday this week and contact the company once again. Claire advised me that some items were now in stock and I requested that she shipped me what you had and then I would look into the order further to see if I was going to wait any longer. Yesterday (28/7/10) I received my order and there was ONE item dispatched, after Claire did advice me that the Monaco Dinner set was in stock. I contacted Claire this afternoon and wanted to know what was now going on, as the items she confirmed was in stock, still have not arrived. She informed me that there was a problem with the stock quantities on your warehouse system and that there was no stock. She could not confirm a date for the delivery of these items from your supplier and she assumed it would be sometime in August. As far as I know August has 31 days and what day would the order be received by you then and how long do I have to keep on waiting? I now have half a dinner set and wondering if I will have the full set before Christmas! I got the feeling that the company was just telling stories to keep me quiet; however the matter to me is far more serious. I advised Claire that I wanted to cancel the order and request a refund. I requested that an email be sent to me to confirm this has been done and as of tonight I still have not received anything. This is one serious unhappy client. The reason I shopped through your company was due to Maxwell Williams’s recommending you as a very good retailer of their products. I totally disagree with this matter and will be reporting this matter to them and will be posting my review on your company on the internet.

Please ensure that my money is refunded by no later than Monday 2/8/10 or I will have no alternative but to report the matter to my local County Court and will be sueing for my funds and the distress caused to me due to no contact from your side during the relocation of your warehouse, the thought of lost funds and the stressed caused during the 4 month pending order.

I would suggest that you adhere to my request and I would like to have a formal apolgy!
Administrator at 2010-08-19
Recipient laura (Verynice2.com) exceeded 20 days time for a response.
Case closed by ellawill1202 at 2010-09-04
The case has been resolved.

Both of us have agreed to a solution outside e-customer-satisfaction website.

Company has admitted their mistake and the case no longer requires any action.
I have received my refund and a call from the Managing Director who apolised for the treartment that was received.

(-5) (0)

Useful? YES (2) NO (4)
  
 
Other users comments
Tell us about your similar experiences. Describe your case, share with others what solution you have reached, etc.
Administrator
 
If you paid by credit card or visa debit card - you can claim the money directly from them under section 70 (I think) of the consumer credit act as the amount is greater than £100. The merchant acquiring bank will then start to take action against the company.
Ray123 2010-08-11 02:50:13
I'm fuming. Never again.(-5)

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