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Home » Reviews: easy life group

3037 Views
Useful? YES (27) NO (20)
No of Company responses: 1
(Negative: 1, Positive: 0)
11 25
last 6 months
Useful? YES (27) NO (20)
3037 Views
Date Company Rate
2010-08-28 easy life group
Easylife, Euro House, Cremers Road, Sittingbourne, Kent ME10 3US, United Kingdom - www.easylifegroup.com.
OK - Neutral.(0)
ORDER DOOR SCREENS
Posted by: THETWOOFUSANDWHEN from uk United Kingdom
Is it Genuine?
THETWOOFUSANDWHEN @ 2010-08-28
I have never sufferred to this extent over any other service as I have with Easylife group. It is a company that it is best to avoid at all costs.
I ordered a door screen on 23 july and had to telephone at 10p per minute and be put on hold9ostensible to increase their profit) only to be told the product was not available until mid August. It didn't arrive and I called again (at 10p per minute) to be told that it was to be sent within two days ant to allow 3-7 days delivery!. It hadn't arrived by 24th August so I rang to cancel and was told I could't but could return the product after delivery. Incidentally at this time I was told that the product had been given to DHL for delivery but they could not find any record of DHL having got it for delivery. Very suspicious. It did arrive on the 26th after I had cancelled the order. As a matter of interest I opened the package and took out the product and as I did three strand of the door screen fell off. It was time to return the product and I had to telephone for a return authorisation cade (being again put on hold at 10p per minute. I got the code repacked the product and returned it to the post office for posting. It was then that I found out that the return postage was down to me at £7. An experience I suggest that no other potential customer should ty to emulate. The quality of the good is deplorable, the service tragically disgraceful and the custmer service applaing. Not to mention the on costs of dealing with easylifegroup, which make every experience with them far from an EASYLIFE

Administrator @ 2010-09-18
Recipient (easy life group) exceeded 20 days time for a response.
THETWOOFUSANDWHEN @ 2010-10-03
Easylife have now refunded the cost of the product but regrettably with no apology or reasons given regarding their behaviour and customer service. I will not be ordeing any items from them in the future.

Administrator @ 2010-10-24
Recipient (easy life group) exceeded 20 days time for a response.
Case closed by THETWOOFUSANDWHEN @ 2010-11-08
The case has been resolved.

Company has admitted their mistake and the case no longer requires any action.
no further action required I will not be patronising them again

(-5) (0)

Useful? YES (27) NO (20)
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Other reviews for this company
Subject Rate  
SNOW BOOTS ORDER
easy life group
Posted by: maur.47 @2012-02-01 from uk United Kingdom
493 Views
Rather not acceptable. (-2)
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easy life group
Posted by: daffers @2012-01-28 from uk United Kingdom
638 Views
It's just unacceptable. (-4)
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Posted by: helenhazel @2012-01-26 from uk United Kingdom
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1241 Views
I'm fuming. Never again. (-5)
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easy life group
Posted by: Jacqui @2012-01-15 from uk United Kingdom
1047 Views
I'm fuming. Never again. (-5)
What a joke
easy life group
Posted by: Katie66 @2012-01-11 from uk United Kingdom
925 Views
I'm fuming. Never again. (-5)
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easy life group
Posted by: susieq @2012-01-07 from uk United Kingdom
1205 Views
It's just unacceptable. (-4)
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easy life group
Posted by: delspad @2012-01-06 from uk United Kingdom
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I'm fuming. Never again. (-5)
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easy life group
Posted by: paddy242 @2012-01-03 from uk United Kingdom
1230 Views
I'm fuming. Never again. (-5)
No order delivered still awaiting
easy life group
Posted by: HelenDru @2012-01-01 from uk United Kingdom
1375 Views
I'm fuming. Never again. (-5)
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easy life group
Posted by: HelenDru @2012-01-01 from uk United Kingdom
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I'm fuming. Never again. (-5)
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easy life group
Posted by: lin111 @2011-12-31 from uk United Kingdom
1515 Views
I'm fuming. Never again. (-5)
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easy life group
Posted by: grammargirl @2011-12-29 from uk United Kingdom
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I'm fuming. Never again. (-5)
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easy life group
Posted by: Jules77 @2011-12-19 from uk United Kingdom
1422 Views
I'm fuming. Never again. (-5)
Non Delivery
easy life group
Posted by: Lorrs Mc @2011-12-19 from uk United Kingdom
1428 Views
It's just unacceptable. (-4)
no response to emails
easy life group
Posted by: ronnie @2011-12-08 from uk United Kingdom
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It's just unacceptable. (-4)
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easy life group
Posted by: oldmab @2011-12-01 from uk United Kingdom
1136 Views
It's just unacceptable. (-4)
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easy life group
Posted by: hindo1 @2011-11-16 from uk United Kingdom
603 Views
I'm fuming. Never again. (-5)
None delivery
easy life group
Posted by: frostygob @2011-11-07 from uk United Kingdom
648 Views
I'm fuming. Never again. (-5)
snow boots
easy life group
Posted by: fionaofnz @2011-11-05 from uk United Kingdom
652 Views
It's just unacceptable. (-4)
substitution
easy life group
Posted by: karol1 @2011-11-03 from uk United Kingdom
404 Views
It's just unacceptable. (-4)
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easy life group
Posted by: hurundi @2011-10-16 from uk United Kingdom
358 Views
I'm fuming. Never again. (-5)
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easy life group
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Superb, I would only deal with you (5)
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I'm fuming. Never again. (-5)
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easy life group
Posted by: bernie @2011-08-01 from uk United Kingdom
3053 Views
Not too good. (-1)
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easy life group
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I'm fuming. Never again. (-5)
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2177 Views
I'm fuming. Never again. (-5)
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easy life group
Posted by: exasperated @2011-05-12 from uk United Kingdom
2393 Views
I'm fuming. Never again. (-5)
Farmyard Clock
easy life group
Posted by: Mumof2 @2011-03-23 from uk United Kingdom
1421 Views
I'm fuming. Never again. (-5)
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easy life group
Posted by: brekkiegirl @2011-03-22 from ie Ireland
1633 Views
I'm fuming. Never again. (-5)
order delivery
easy life group
Posted by: wyeman @2011-03-21 from uk United Kingdom
1666 Views
I'm fuming. Never again. (-5)
Customer Service
easy life group
Posted by: Davidw @2011-03-19 from uk United Kingdom
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I'm fuming. Never again. (-5)
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easy life group
Posted by: Wisteria @2011-03-19 from uk United Kingdom
2002 Views
I'm fuming. Never again. (-5)
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easy life group
Posted by: Jackie @2011-03-11 from uk United Kingdom
2050 Views
I'm fuming. Never again. (-5)
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easy life group
Posted by: babs11 @2011-03-10 from uk United Kingdom
2372 Views
I'm fuming. Never again. (-5)
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easy life group
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2115 Views
OK - Neutral. (0)
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Posted by: Kent Trading Standards @2011-03-04 from uk United Kingdom
2900 Views
OK - Neutral. (0)
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easy life group
Posted by: BizzieB @2011-03-03 from uk United Kingdom
1831 Views
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Posted by: Easylife not @2011-03-01
1634 Views
I'm fuming. Never again. (-5)
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easy life group
Posted by: mollie9900 @2011-02-27 from uk United Kingdom
1567 Views
I'm fuming. Never again. (-5)
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easy life group
Posted by: Mr TonyC @2011-02-27 from uk United Kingdom
1680 Views
I'm fuming. Never again. (-5)
Terrible Service
easy life group
Posted by: Bezzyb @2011-02-27 from uk United Kingdom
1648 Views
I'm fuming. Never again. (-5)
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easy life group
Posted by: fuming @2011-02-25 from uk United Kingdom
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I'm fuming. Never again. (-5)
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Posted by: England @2011-02-23 from uk United Kingdom
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I'm fuming. Never again. (-5)
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