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Home » Reviews: easy life group

6492 Views
Useful? YES (83) NO (66)
No of Company responses: 1
(Negative: 1, Positive: 0)
6 0
last 6 months
Useful? YES (83) NO (66)
6492 Views
Date Company Rate
2010-10-18 easy life group
Easylife, Euro House, Cremers Road, Sittingbourne, Kent ME10 3US, United Kingdom - www.easylifegroup.com.
I'm fuming. Never again.(-5)
COMPLAINT -
Posted by: harold from uk United Kingdom
Is it Genuine?
harold @ 2010-10-18
My first telephone call was made on 21 Sept I spokle with Sue West to request a returns label and RAC No 2109ELSW. I rang again on 26 Sept and was told it would take 10 to 14 days to send the label. I rang on11 Oct spoke to J this time one of you team members arranged for DHL to pick up on 14 October. I stayed at home all day, as I was told I had to sign for the pick up. 3.30pm that day I rang your customer services spoke to Janet to ascertain if DHL were coming and was told I do not see why not. 5.30pm came and went, no pick up. I rang your offices again and spoke to Holly and after explainging once again the proiblem said she would get a supervisor to call me either that evening or the next day. Friday 15 October came and went and no phone call. I rang your office Friday at 6.30 to be told by an answer machine that the offices were closed and opened Monday to Friday 9 to 5. I rang this morning at 09.10 to be told a supervisor would call. I am still waiting for the call. I am really frustrated by your lack of customer care. I have been very patient. Please get someone to call me IMMEDIATELY and resolve this matter

Administrator @ 2010-11-08
Recipient (easy life group) exceeded 20 days time for a response.
Administrator @ 2010-11-29
Reviewer harold exceeded 20 days time for a response.
Case closed by Administrator @ 2010-11-29
Useful? YES (83) NO (66)
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