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Home » Reviews: derwent manor hotel

3362 Views
Useful? YES (11) NO (8)
No of Company responses: 0
(Negative: 0, Positive: 0)
0 0
last 6 months
Useful? YES (11) NO (8)
3362 Views
Date Company Rate
2009-06-25 derwent manor hotel
allensford northumberland, United Kingdom
I'm fuming. Never again.(-5)
wedding thefts
Posted by: likelylad43 from United Kingdom
Is it Genuine?
likelylad43 @ 2009-06-25
I have never been so upset and annoyed in my whole life. Considering a wedding in this hotel i would reccommend anyone to think again. A wedding is supposed to be the best day of your life... Not with this hotel... So many wrong mistakes, not to mention theft of our wedding gifts and favors in the hotel right after the ceremony, my guests were told to leave their gifts on a table in the Allensford Suite and were escorted to the bar area in another room. The police had to be called to find out this has been on going theft for 7 years that we know of!!! We were told from the duty manager that this has never happened before!! cards ripped open and cheques ripped up were found in the ladies toilets. The following day, the duty manager found cards in the ladies sanatary bin, two of the cards were for our wedding, another two from a wedding the previous week!!!! How can such a big chain of hotels with a reputable name have this on going for so many years??? I booked my children into interconnecting rooms with my oldest daughter, to find on the day, the room interconnecting had other guests, and not from our wedding. My children had no bedroom!! I planned our guest seating plan very careful, to find your staff had my divorced parents facing each other. HOW CAN YOU LET THIS HAPPEN, i WANT ANSWERS. To end the day the bridal suite had no pillow cases on the bed. Disaster from start to finish. I will make everyone aware of the wedding we had at your hotel, and hope they will think twice about booking their special day of their lives with you.

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