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Home » Reviews: Royal Mail

3805 Views
Useful? YES (38) NO (35)
No of Company responses: 0
(Negative: 0, Positive: 0)
0 0
last 6 months
Useful? YES (38) NO (35)
3805 Views
Date Company Rate
2009-06-21 Royal Mail
Worcester, United Kingdom
I'm fuming. Never again.(-5)
Failure to deliver
Posted by: Rel from United Kingdom
Is it Genuine?
Rel @ 2009-06-21
I ordered a item off an Internet site paid for a 1-2 day first class recorded delivery, the item failed to arrive. I waited 6 days and attempted to report item undelivered however, Royal Mail state that this item is not lost or undelivered until 15 days has past. I request that this item be found and sent on or information be sent on how to make a claim for a lost item.

I was completely ignored by Royal Mail. I have had to buy another item which has already arrived (postage and packaging was cheaper than royal mail!), meaning that I have paid for two items but only have one.

Royal Mail sell this as a first class service, 15 days is not first class, nor is ignoring your customers when they explain why they need the item before the 15 day waiting period before you can claim an item lost.


It has now been 12 days and still nothing.



Administrator @ 2009-07-12
Recipient (Royal Mail) exceeded 20 days time for a response.
Administrator @ 2009-08-01
Reviewer Rel exceeded 20 days time for a response.
Useful? YES (38) NO (35)
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ROYAL MAIL - NOT RECOMMENDED AT ALL.
FAILED TO DELIVER SIGNED FOR ENVELOPE INSURED UP TO £40 BUT MERELY REFUNDED MY £1.40 COST IN STAMPS
SCAMMED @2010-08-21 14:34:28 from United Kingdom
Is it Genuine?
I'm fuming. Never again.(-5)


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Other reviews for this company
Subject Rate  
missing packets/letters/parcels
Royal Mail
Posted by: bigmac @2010-12-13 from uk United Kingdom
959 Views
It's just unacceptable. (-4)
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