Home » Add business

Increase Customer confidence and increase sales by giving your customers an insight to how well you run your business. Increase your credibility and Trustworthiness by using feedback.

Feedback is the single most important tool for trading online as it not only tells potential customers that the company is active but also what existing customers have experienced.

We believe feedback in the e-bay sense is unfair due to its rigid system and talking from experience feel there is a better way.

The E-Customer Satisfaction feedback system/review centre allows integration with websites via a simple plug in, promoting positive comments and providing an access point for customers to leave their feedback.

This integration further enforces the fact that E-Customer-Satisfaction is an independent third party feedback system.

If you are worried about negative feedback here’s how it is dealt with.

First the customer is advised to try and resolve the complaint directly with the company involved before leaving any negative comments.

If the problem cannot be rectified in this way then the complaint will be ‘held’ for 30 days to allow further time for amicable resolution between the two parties.

If an agreement still cannot be reached then the complaint will be referred to E-Customer-Satisfaction.

Should the customers’ complaint seem unjust or their demands appear unreasonable we will advise them accordingly.

E-Customer Satisfaction will make an impartial judgment based on the facts available and when the complaint is satisfied it will be recorded as a positive outcome on your site whilst reference to the complaint will only be visible on the E-customer-satisfaction website. Your website meanwhile will continue to accrue only positive feedback helping you attract more customers.

Seal of approval: this works on a percentage basis incorporating a points system where each company starts on 100% and with x amount of points depending on the score their website is initially awarded.

As customer reviews are added these figures are adjusted to reflect how your business is performing. Companies that achieve high standards will enjoy extra exposure through the E-customer-Satisfaction network.

The most important factor for companies using E-Customer-Satisfaction is that they are presenting themselves as businesses that pride themselves on customer care, thus creating customer confidence.

Companies that do not use E-Customer-Satisfaction can still receive reviews and feedback and they do have 20 days in which to satisfy customer complaints however as they are not members the do not receive the benefits of holding complaints or mediation, these are also immediately published and negative feedback is not altered even if it is satisfied. The reason for this is that the companies that are not members have not funded their company profile for editorial status.

All company profiles are fully optimized for customers to find a review of the said Company through search engine enquires along with E-customer-satisfaction enquires. Web 2.0 is truly upon us and the days of independent websites has gone as information is gathered through transfer of information by the pubic and companies are encouraged to embrace the new ways to have some sort of control over customer reviews.

To check more options and apply for a certificate:
	or