Customer complaints are a powerful tool and ususally result in a response. This can only work miracles if used by the customer service managers in order to improve the services provided.
Starting the process by submitting your rating or review you do not only show what the weak points of dealing with the reviewed company or supplier are but you also give a chance to solve the case and reach a satisfactionary solution. It is in a reviewed company interest to respond and deal with your case efficiently as the score rating may be raised or lowered at the end of this process.
Review night clubs you have or have not had a good time in. Post a comment on good food spots, restaurants, cafes, etc.
Writing a compliment or positive review can also promote companies which are taking care of their customers in an extraordinary way or simply when there is always someone to talk to, who is able to deal with your enquiry in a very professional manner.
How to make your case more succesful? Whilst posting a review choose 'response required' option and add a customer service email. What happens next is we send your case to them with no details of yours so the response will be available on our website.
Track the case process while your case is displayed on our website and we get in touch with the company you review asking for their statement.
Find more about a company you are planing to buy from or use for services and spend some moments on reading before making up your mind.
Your opinion as a customer matters so please write as much as you can to prevent what has happened from happening again.
Make a funny comments about the operating system you use and in what shape your computer infrastructure is.
Make others aware of unacceptable treatment you received from health service providers, be it private or public or local government or council departments.